The player from Mexico observed another player betting less than the minimum required in a Blackjack game but the dealer ignored his concerns. He requested compensation for the 50,000 pesos he bet, claiming the casino cheated.
Sportiumbet Casino - Player claims Blackjack rules violation.
Amount: Mex$50,000
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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10 months ago
Translation
Blackjack Game Rules:
The first is that you must enter with a minimum of 5,000 pesos per play.
The second the bet must not exceed the amount of 100,000 pesos per play
The rules for users you can enter and bet wherever you want as long as there is room and as long as you comply with both rules 1 and 2.
The video clearly shows the facts, please enter the following link to review the video:
https://drive.google.com/file/d/1nhXRNYc5ojpaKuPv0fKlpDFJAdL7-i0Y/view?usp=sharing
In the next play that I am going to show you, the action is clearly seen, I am in the center and on the right hand side of the dealer a player enters who is allowed to bet 2500 pesos, as it is clearly stipulated at the top and in the rules of the game that the minimum is 5000 pesos, at the moment I see that action I wanted to cancel my bet but I didn't have time, and that's when I start writing to the dealer through the chat that is in the upper left part.
Transcription of text that I wrote in the video to the Dealer, please watch the video.
English: Hey the minimum is 5000 how come…
Translation: Hey, the minimum bet is 5000 how come…
This happens during the play, and the dealer ignores my comment.
English: He's betting 2500…
Translation: He is betting 2500…
English: Call your Manager…
Translation: Call your supervisor…
I ask him to speak to his supervisor, and he again ignores me.
English: That is cheating bro…
Translation: That is cheating brother…
English: The minimum is 5000…
Translation: The minimum is 5000…
English: How come you guys allow…
Translation: How come they allow that…
English: I'm recording everything bro, that is cheating…
Translation: I am recording everything and that is cheating…
Here I ended up better for leaving because they ignored my comments, an arrogance that you feel when they take advantage of that way.
What seems strange to me is that the system does not allow you to bet less than 5,000 pesos, most likely it was an administrator who has access to the system, because later I went back and tried to bet 2,500 pesos and the system did not allow it, but they didn't expect me to be recording the interaction, much less to realize it.
Here we have an example of how casinos operate with impunity and cheat, how is it that they did not stop the play when I was indicating that they should not have dealt cards to a player who is not complying with the rules, because they did not even communicate with me to see what happened.
I made my claim to the Casino and their response was: that everything is fine during the play and that it does not proceed.
When in the Casino rules it clearly says that they should have stopped play, see the downloaded image below of the written VIP Platinum Blackjack rules.
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These Casinos need to be punished for these types of actions, since they tend to happen more than you can imagine, that is the reason why I started recording the interactions.
I am willing to be compensated in the following way "that the money from my bet of 50,000 pesos be returned to me because they cheated in giving a play to the wrong person.
The end user is the one who ends up paying the consequences for errors like this that apparently are not foreseen or regulated.
https://drive.google.com/file/d/1nhXRNYc5ojpaKuPv0fKlpDFJAdL7-i0Y/view?usp=sharing
Automatic translation:
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10 months ago
Dear aberomero75,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Just to clarify, are you requesting a full refund for your bet, including the double-down portion? I must inform you that this could pose a challenge since you voluntarily chose to double down on your bet, even after observing that a player in the last position had placed a bet below the table's minimum.
Did you reach out to the casino after the hand was concluded? If so, did they provide any response or acknowledgment of the situation? If yes, my email address is petronela.k@casino.guru. You can forward any relevant communication there.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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10 months ago
Translation
Hello Petronella,
At the moment I realized the situation I wanted to cancel the play and it did not reach, already in the play I had to make the best of the play, but clearly it is someone with access to the system to divert the play, I have the complete video and I I was winning, there were already several hands in a row and suddenly I see someone with 2500 get involved, if I get upset because I clearly altered the results, regardless of the fact that I doubled the bet, I only did it out of simple reflection, but they should have stopped the bet Played immediately, if you look in the chat, tell the dealer and they ignored it.
If I claim them. They accepted it and only said that it would not happen again.
They did not even offer anything, and if I want the full bet, the 50,000 and that they say that I am not reporting them to the authorities, because it is a clear violation with treachery and advantage
Thank you for your help Petrona
Sincerely
Abraham R*****
Edited by a Casino Guru admin
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10 months ago
I understand your point of view. Nevertheless, it seems to be an issue related to a game provider, not the casino itself. However, any reply from the casino that would explain why and how it happened would be welcomed. Have you received any reply from the casino that you could forward to petronela.k@casino.guru?
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10 months ago
Translation
This was the answer they gave me
I understand that perhaps it was a provider's fault, but from my point of view, Ganabet is the one that should protect me against this type of thing, that is, Ganabet is my provider, and that they have their internal providers, I think that is already It is their internal matter.
There is the answer they gave me being that in the rules of the Ganabet Casino it says the following
They were notified immediately and did nothing about it.
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10 months ago
Thank you very much, aberomero75, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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10 months ago
Hello aberomero75,
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case:
Dear casino representative, could you please check the case and explain to us what happened?
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10 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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9 months ago
Hello aberomero75,
Upon reviewing all the details, I have determined that we do not require any assistance from the casino.
The key point here is that the player who joined the table and placed a lower bet than expected did not affect your game session. As a result, you did not experience any disadvantage, and therefore you are not entitled to compensation.
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9 months ago
Jajaja, it's a joke, you guys are just a freaking waste of time, that's all you guys are, waste of time how can you say it won't affect the session if more cards were drawn, of course it does affect the play, dumb!!
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9 months ago
The main idea is that your odds of winning remain the same. It is not possible to argue that you lost because of another player and request a refund in this situation. The overall return to player (RTP) of the game was not affected. (the mentioned player could caused that you won) If you are unhappy that someone at the table is betting less then minimum bet and you don't feel like a VIP, you have two options: either stop playing or switch to a different table. However, requesting a refund from the casino is not an option in this scenario.
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9 months ago
Translation
But if it is possible to argue that someone messed with an unfair bet and of course that affects the order of the cards, and that is the point of the order of the cards in that hand, and more when there is an established bet limit, that's why I think which is called VIP, that's why one comes in to play at those tables, do you think I'm going to bet 50,000 pesos on a blackjack table where there are 130 players and everyone does what they want? On the side of the Casinos, so that you extended the waiting time for the Casino to answer if you were going to give your verdict so that you were losing 14 days, you're a joke, shame on you!
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9 months ago
Translation
That's why the rules are established everywhere there are rules, but since you're on the other side you don't see what affects you *****, that's what you are, shame on you! if I had the chance I would have stand and leave the table, but it didn't give me no time, watch the video a little close and then you'll see, I did try to cancel the bet. *****
Edited by a Casino Guru admin
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9 months ago
In this case, the player is requesting a refund because another player placed a bet that was half of the minimum requirement. However, the player's chances of winning were not affected, so I see no justification for returning the bet.
If the player had won in that round, it is unlikely that they would have returned their winnings. Therefore, it would be unfair to compensate for that particular round.
Due to our strict policy against vulgar language in complaints, this is my first and last warning. Next time it will lead to permanent ban on our website.
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9 months ago
Translation
Go to hell, damn bootlicker, that's what I need a little dog like you to polish my shoes with her tongue, idiot, the point is not to return the bet, the point is that there was cheating, how come I can't bet the amount that the other individual bet, that is someone with access to the system and they did it on purpose, ******
Edited by a Casino Guru admin
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9 months ago
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The demand is already being made through the Directorate of Games and Draws of Mexico, do you think that you are going to decide in this case, if I had known that you were here or had initiated the claim, so give your poor verdict ** ****, you make me laugh.
Edited by a Casino Guru admin
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9 months ago
No one compelled you to double your bet from 25k to 50k upon realizing that someone else had bet 2.5k.
Even if the player hadn't joined, you would have still lost.
The dealer would have an Ace, 7, and King (totaling 18), the player on the right would have a 4, Ace, 3, and Queen (totaling 18), and you would have a 3, King, and 4 (totaling 17).
Thus, there would have been no change, but it's difficult to argue with someone who refuses to listen.
If you have any concerns, please feel free to reach out to anyone you desire, but kindly refrain from involving this forum in your ideas and posts.
Because of all written above the player is banned and complaint closed as unjustified.
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