SportBro Casino - Casino website seems to be down.

the casino does not exist any more. it took my deposit and now it is not there. how did the rating of this casino go from7.4 to 8 in the mean time.

Dear Jackey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and I experienced the same difficulties. . I'm truly sorry about wrong information on our website. We currently have over 3000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We would like to apologize for the inconvenience and thank you for your help making Casino Guru better. Clearly, I updated the review on our website https://casino.guru/sportbro-casino-review.

Could you please forward any relevant communication? Have you received any notification about upcoming casino shutdown? When you have deposited funds into your account and since when casino remained inaccessible?

 I’m looking forward to hearing from you.

Best regards,

Petronela

I made a dposit on 1 october. Had a few spins. Saved my remaining balance for next day. Boom site gone.

Is there any email address or a Skype contact that you have used to contact the casino, please? Have you received any emails from them in the past?

I saved their chat link

https://direct.lc.chat/9670915/0

Thank you very much, Jackey, for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Jackey,

I'm I'm taking over your complaint. I will contact the casino and see what can be done.

Any update?

Dear Jackie,

In cases where the casino is not willing to react on our request our hands are tied. If they won’t reply withing the next week, the complaint will be unresolved. We will try our best to help you with your case, but it will be difficult. You can submit a complaint to the licensing authority. I am very sorry, but in this case, we cant help you more. I hope you understand.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Unfortunately, we haven’t received any response from the casino regarding the issue, so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Best regards,

Juli