HomeComplaintsSportbet Casino - Player complains that he didn’t receive any bonus.

Sportbet Casino - Player complains that he didn’t receive any bonus.

Amount: ??

Sportbet Casino
Safety Index:High
Submitted: 21 Oct 2021 | Case closed : 09 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is highly dissatisfied with promotional offers. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I've been a customer for about 10 years ... I really wasted a lot of money with rare winnings.

I have been writing emails for a few days to get some coupons or bonuses (which in recent years have been given to me at most 4/5 times ... but I have not replied to the emails for 2 days

Automatic translation:
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3 years ago

Dear Andrea91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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3 years ago
Translation

I don't understand why with all or money that I have thrown into this casino the winnings in 10 years are very little

Automatic translation:
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3 years ago

Dear Andrea91,

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

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3 years ago

Dear Andrea91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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