The player's verification is delayed for less than a week. The complaint was closed as the player stopped responding.
Hello wooliveira710,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
I requested account verification on 5/15. I sent the front and back photo of the ID. It is a self with identity. By email. The website system does not open the system to send the documents, I have already contacted them several times
Hello wooliveira710,
As mentioned above, the verification may take up to 14 days. Please let us know as soon as it would take longer so we can intervene, otherwise I can only recommend to wait for now.