HomeComplaintsSportaza Casino - The player's verification is delayed.

Sportaza Casino - The player's verification is delayed.

Amount: 1,900 R$

Sportaza Casino
Safety Index:High
Submitted: 19 May 2023 | Case closed : 06 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's verification is delayed for less than a week. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Account not verified since the 15/05th today and 19/05

Automatic translation:
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1 year ago

Hello wooliveira710,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

I requested account verification on 5/15. I sent the front and back photo of the ID. It is a self with identity. By email. The website system does not open the system to send the documents, I have already contacted them several times

Automatic translation:
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1 year ago

Hello wooliveira710,

As mentioned above, the verification may take up to 14 days. Please let us know as soon as it would take longer so we can intervene, otherwise I can only recommend to wait for now.

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1 year ago

Dear wooliveira710,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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