Sportaza Casino - The player's experiencing an unspecified issue.

Salve, ho giocato con Sportasa, da qualche mese forse 6 circa, ed ho perso tantissimo, pensate solo domenica 2200 euro senza possibilita' di recupero, si puo' chiedere un rimborso... non è giusto che ci spennano sempre. poi per pagare ci mettono pure dieci giorni , e tengono in sospeso il prelievo cosi' uno lo cancella e torna a perde segnalo( anche questo) vedete vosi.

Dear Maxim123,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Sportaza Casino. I’m afraid, I will need more information regarding your problem. Do you experience some issues with the withdrawal? Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Ok.grazie dicevo ho perso tantissimo con quel casino..poi ci mettono 10 giorni per pagare se vinci...han o una percentuale di perdita fortissima

Dear Maxim123

It is completely common that a withdrawal may take up to 14 days to be processed. As for the loss - is there any proof which would show that the casino uses a non-legit way to prevent the players from winning?

Grazie non e' che ci sono prove.... ma di solito i casino ripromettono almeno le vincite del 90 per 100 del giocato uno non puo' sempre perdere per tanto tempo..... che ne dite?

Dear Maxim123,

I think it is entirely up to luck. Even with a 50% win chance you can lose 10 times in a row. Also some casinos indicates the RTP of the games - it is however always the average win/loss ratio. If someone wins a high amount of money from a specific game and multiple other player just lose, the average will be still decent.

It would be different to have proof of for example fake games or live game manipulation of dealers but without that, there is not much we can do.

Grazie , ma credo che quello che chiedete sia impossibile da dimostrare almeno per noi giocatori, dovrebbe essere il casino a dimostrare con il suo volume di gioco se rispetta quanto dichiarato cioe ' se ci sono dei ritorni di vincita, io l'unica cosa che posso dimostrate è che ho perso tanto... poi vedete voi

Hello Maxim123,

We had some cases in the past where a few player could catch such thing by screenshots or videos. Unfortunately our hands are tied as we have no direct insight into the casino's system so they could just claim basically anything.

I can recommend you to try to contact the licensing authorities of the casino as they are able to request any document or proof from the casino and if they do find something, they can act.

I'm sorry that we could not help you more but without direct proof we are forced to close the complaint.

Please do not hesitate to contact us if you will come across any trouble again, we will gladly try to help if we can.

Best regards,

Nick