The player's experiencing an unspecified issue with Sportaza Casino.
Sportaza Casino - The player's experiencing an unspecified issue.
Amount: €2,000
Sportaza Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hi, I played with Sportasa, for a few months maybe 6 or so, and I lost a lot, just think on Sunday 2200 euros without the possibility of recovery, you can ask for a refund ... it is not fair that they always pluck us. then it takes them ten days to pay, and they keep the withdrawal pending so one cancels it and returns to lose.
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2 years ago
Dear Maxim123,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Sportaza Casino. I’m afraid, I will need more information regarding your problem. Do you experience some issues with the withdrawal? Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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2 years ago
Translation
Ok, thanks I said I lost a lot with that casino .. then it takes 10 days to pay if you win ... han or a very strong loss percentage
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2 years ago
Dear Maxim123
It is completely common that a withdrawal may take up to 14 days to be processed. As for the loss - is there any proof which would show that the casino uses a non-legit way to prevent the players from winning?
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2 years ago
Translation
Thanks it's not that there is evidence .... but usually the casinos promise at least the 90 per 100 winnings of the player one cannot always lose for a long time ..... what do you think?
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2 years ago
Dear Maxim123,
I think it is entirely up to luck. Even with a 50% win chance you can lose 10 times in a row. Also some casinos indicates the RTP of the games - it is however always the average win/loss ratio. If someone wins a high amount of money from a specific game and multiple other player just lose, the average will be still decent.
It would be different to have proof of for example fake games or live game manipulation of dealers but without that, there is not much we can do.
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2 years ago
Translation
Thanks, but I believe that what you are asking is impossible to prove at least for us players, it should be the casino that demonstrates with its gaming volume if it respects what has been declared, that is, if there are returns of winnings, I the only thing I can prove is that I have lost a lot ... then you see
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2 years ago
Hello Maxim123,
We had some cases in the past where a few player could catch such thing by screenshots or videos. Unfortunately our hands are tied as we have no direct insight into the casino's system so they could just claim basically anything.
I can recommend you to try to contact the licensing authorities of the casino as they are able to request any document or proof from the casino and if they do find something, they can act.
I'm sorry that we could not help you more but without direct proof we are forced to close the complaint.
Please do not hesitate to contact us if you will come across any trouble again, we will gladly try to help if we can.
Best regards,
Nick
