The player from Norway had requested a withdrawal of 15,000 Norwegian kroner two weeks ago but had not received the funds in their bank account yet. After several communications, the casino confirmed that the withdrawal had been completed and evidence had been sent to the Complaints Team. However, the player failed to respond to follow-up inquiries, which led to the inability to further investigate the issue. As a result, the complaint was rejected due to a lack of communication from the player.