The player from Spain had unsuccessfully attempted to withdraw funds four times, despite previous successful withdrawals. The finance department claimed the withdrawals were processed, but the funds reappeared in the player's account. Attempts to use different bank accounts and an income card also failed, with customer service giving inconsistent explanations, including a claimed server issue. After waiting for the advised 14 days, the player confirmed that the funds were successfully received. The complaint was marked as resolved.
Sportaza Casino - Player’s withdrawal has repeatedly failed.
Amount: €500
Sportaza Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
I have tried to withdraw my funds 4 times now. A few weeks ago, I made other withdrawals to my bank account without any issues.
The first and second withdrawal attempts to my usual account were unsuccessful. The finance department told me the withdrawals had been processed successfully, but after 5-6 days, the funds reappeared in my account.
On my third attempt, I tried to withdraw to a different bank account to see if that was the issue, but nothing happened...
For this fourth attempt, I used my income card, and yet again, nothing happened. They haven't even processed it.
I’ve spoken to customer service, and each day they tell me something different. The best one? On June 12th, they told me it’s a server issue that occurred during the previous three attempts...
Automatic translation:
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5 months ago
Hello galiangay,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SportazaCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Translation
Hello Nick!
Yes, I sent all my information to verify, they sent me an email saying that everything was Ok! But the account still does not appear as verified, they had asked me for it for the first withdrawal, and it took a long time to make it, but they gave it to me. A total of €2,000 in 4 withdrawals of €500.
That's why I don't understand the problem now.
I never use bonuses, I know the problems they bring... I only use my money to play.
The last time I spoke with them was yesterday in the conversation that I attached.
Thanks for your time Nick!
Automatic translation:
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5 months ago
Hello galiangay,
Please note that we advise to wait 14 days for any withdrawals to be processed. Let us know if it would take longer.
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5 months ago
Okay, so far they haven't even processed the withdrawal, when they assure 3 business days maximum. It has been pending since June 11th. I will continue to wait, but I suspect that this 5th time it will be the same as the previous ones.
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5 months ago
Dear galiangay,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
