HomeComplaintsSportaza Casino - Player's withdrawal has been delayed.

Sportaza Casino - Player's withdrawal has been delayed.

Amount: €300

Sportaza Casino
Safety Index:High
Submitted: 30 Jun 2022 | Resolved : 01 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Italy requested a withdrawal, however, it was canceled due to technical issues. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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2 years ago
Translation

Hi, I had problems with a withdrawal made on June 16, 2022, made with the same payment method i.e. debit card mastercard, I waited 9 days and instead of having my money in my account, they put it back into my gaming account, so I contact support and they tell me that they had some problems with the bank, so they asked me to send my details and that of the bank, I did everything they asked me and I received a confirmation email that everything it was solved. I thought it was all over and instead I still await my money today, the answers are the usual ones that is that my withdrawal is being processed by the finance department, but in the meantime 15 days have passed. Hope you can help me to resolve this situation. Thanks Guru

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2 years ago

Dear Dani70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you had to request a new withdrawal? If yes, when exactly did you request it?

Lastly, could you please confirm that you have successfully passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

Hello, no I have not received any withdrawal, after 9 days from my first withdrawal request the money returned to the gaming account, they asked me for all my details and my bank details that I sent via email, they confirmed that they had received my data and sent it to the finance department on June 24, still neinte since

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2 years ago
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Hello, I just got emails from the finance department, they credited my account with money. Thanks all the same for your interest

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2 years ago

Thank you for your reply, Dani70. Do I understand correctly that you have already received your withdrawal? Can we now consider this complaint resolved?

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2 years ago

Dear Dani70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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2 years ago
Translation

We've reopened this complaint as per the player's request. We received this message:


"Sorry for the delay, I had work problems, I confirm I received the first withdrawal and now I'm waiting for another one made last Monday, let's hope it goes like the first one, Thanks"

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2 years ago

Thank you for the updates, Dani70. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

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2 years ago
Translation

Yes yes yes, payment received, Thanks Guru

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2 years ago

Do I understand correctly that you have received the second withdrawal as well? Do you have any other pending withdrawals? Or can we now consider this complaint resolved?

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2 years ago
Translation

I received 2 withdrawals, now I still have 2 pending but they are on schedule.

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2 years ago

Dear Dani70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago
Translation

Everything solved I received everything thanks

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2 years ago

Awesome news, Dani70. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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