HomeComplaintsSportaza Casino - Player’s withdrawal has been delayed.

Sportaza Casino - Player’s withdrawal has been delayed.

Amount: €130

Sportaza Casino
Safety Index:High
Submitted: 16 Jan 2022 | Resolved : 20 Jan 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Hong Kong has requested a withdrawal ten days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.

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Public
2 years ago

i applied withdrawal on Jan 6, now is already 10 days delayed. if you are spam, you have to learn lesson

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2 years ago

Dear FN,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

 

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela


 

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2 years ago

the case is settled already ane the complaint can be withdrawn

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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, FN, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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