The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later sent reopen request confirming that he received his winnings, therefore we marked this complaint as resolved.
Sportaza Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Sportaza Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Sportaza Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Sportaza keep delaying the payout, they just don't want to pay out the money. I've been waiting two weeks for a payout.
I ask for your help.
Automatic translation:
Public
Public
2 years ago
Dear Sulito1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
When exactly did you request this withdrawal? Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
Thank you very much for the quick answer 😊
There are two payouts open and many more to come.
Unfortunately, sportaza always has new excuses, which bothers me so much, sometimes there are technical problems, sometimes there are too many payouts and you can't keep up.
Yes, there was a payout so far
Successful.
Payouts still open: "See picture"
Automatic translation:
Public
Public
2 years ago
Translation
One payout was paid out shortly after the case opened, and I expect the other payout soon.
So it is very likely to be done.
Thanks for your support.
Edited
Automatic translation:
Public
Public
2 years ago
Thank you very much for the update, Sulito1988. So let's wait for a few more days and hopefully you will receive the rest of your winnings soon. Please, keep us informed and let us know if there is anything new.
Public
Public
2 years ago
Dear Sulito1988,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
