The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Sportaza Casino - Player’s withdrawal has been delayed.
Amount: €7,500
Sportaza Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
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Ladies and Gentlemen
I would like to ask for your attention and help. I won €9000 playing Sportaz in early September (I deposited a lot!)
The first three payouts are made after 7 days 3×500€=1500€ in one fell swoop. I have not received a letter from the finance department saying the withdrawals have been processed or anything. The payment only took 24 hours. Until the money was in my account. Now 7500 euros are still open. Withdrawals are being processed and completed and I even get confirmation from the finance department that the withdrawal has been processed but the money isn't coming through to me even 5 days later. Support apologizes and says sorry, try again. It will be a year before I get the money, or I'll try everything not to pay out the money. I sincerely ask for your help. In one month I just got paid out 3×500€. Please help me
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2 years ago
Dear Armand,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Hello, I have not received any money until now. The first three withdrawals were processed immediately after seven days and transferred within twenty-four hours. Last week I had 5 withdrawals being processed and I also received an email from the finance department that the withdrawals had been processed and transferred. But I never received the money. Three of the five withdrawals have been credited to my casino account but two withdrawals are pending that support team won't answer me anymore I'm asking for your help. The casino has a withdrawal limit. I can't wait another week for payment, that's not possible. Please help me. Thanks
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2 years ago
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A kyc check was not required. Deposit by giropay and withdrawal by bank transfer. The casino processed the first 3 payouts after 7 days and transferred them directly. Nothing is coming now.
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2 years ago
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Please dear guru team. I've been waiting since September 21st. The 2 weeks are long gone.
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2 years ago
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Please.. I was about to make a withdrawal when all of a sudden it says for the first time: Minimum deposit rollover 1x required for withdrawal request.
What does that mean? I deposited 2000 euros and turned it into 9000. I have wagered 2000 euros at least once. I played 50 euros fold there are just ma 40 spins at 2000 euros!
Why do you support such casinos?
I'm 36, I gambled away almost €4500 there, the casino treats me as if it weren't a person who had never had such a sum.
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2 years ago
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Now I know what they mean by rollover. Please look how unfair this casino is. Because the 3 out of 5 withdrawals have been canceled and my account has been credited, these credits are in the transaction history and deposits. The system thinks I have deposited and want to withdraw immediately. So now the point has been reached where I can't yet make a payment request. How far can the casino go?
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2 years ago
Thank you for keeping us updated, Armand. Do I understand correctly that the issue has been resolved?
