Sportaza Casino - Player’s winnings have been cancelled.

I signed up

I deposited 150

I BET 150

I won 183

I had a total of 333AUD

I withdrew 333AUD

Sportaza closed my account because they think i was hedge betting, though i was not.

They are giving me my deposit of 150 back only and closed my account against my will.

I am demanding my entire 333AUD

After 12 days of back and forths they are still refusing to give me my money. Who can i complain to to get my money?

Thank you

Dear Michael,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.