Sportaza Casino - Player’s payout is delayed.

I played so many times here and payout so mamy times but my last payout is disappeared I asked in the live chat 3 times but they always for me to wait. I have the receipt of the payout

Dear Dominik8286, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• How did the payout disappear? Is it completely missing from your withdrawal/cashier history?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Dominik8286,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.