The player from Hungary had encountered issues with their last payout, which had gone missing despite multiple inquiries through live chat. They had a receipt for the payout but continued to be told to wait for a resolution. The Complaints Team had extended the inquiry period for an additional 7 days to allow the player time to respond; however, the player did not reply. As a result, the complaint was rejected due to a lack of further communication from the player.
Sportaza Casino - Player’s payout is delayed.
Amount: 10,021 Ft
Sportaza Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
I played so many times here and payout so mamy times but my last payout is disappeared I asked in the live chat 3 times but they always for me to wait. I have the receipt of the payout
Public
Public
1 month ago
Dear Dominik8286,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- How did the payout disappear? Is it completely missing from your withdrawal/cashier history?
Thank you in advance for your reply.
Best regards,
Kristina
