Hello PeppeDB,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you do own multiple accounts in the casino or does anybody else from your household own an account there? When was the last time you spoke to the casino and what was it about? Did they provide you any evidence of account multiplicity?
Looking forward to your answer.
Regards,
Nick
Hello PeppeDB,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you do own multiple accounts in the casino or does anybody else from your household own an account there? When was the last time you spoke to the casino and what was it about? Did they provide you any evidence of account multiplicity?
Looking forward to your answer.
Regards,
Nick