Sportaza Casino - Player is waiting for a withdrawal approval from Casino.

Once again here! 🤣 I did a withdrawal with direct banking before 10 days at this casino ( they say 3 business days is the max to wait ) and still wait in order to approve my withdrawal. I decided to write it there in order players to know to avoid this casino and also because most time when I post about this , I have my money , maybe you are lucky or something, thats what I hope again 😁

Dear alexeee13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Θα σας στείλω ξανά σε 3 μέρες λοιπόν που θα έχουν περάσει 14 μέρες να σας ενημερώσω ένα έχει ολοκληρωθεί η ανάληψη , ή ακόμα είναι σε αναμονή

Καλησπέρα ξανά. Πέρασαν 2 βδομάδες από το αίτημα ανάληψης μου και φυσικά ακόμα δεν έχει γίνει τίποτα. Όλα είναι νόμιμα από τη μεριά μου , το καζίνο δεν ζήτησε ταυτοποίηση, απλά μου λένε κάθε μέρα ότι θα έχω σύντομα τα λεφτά μου

Thank you very much, alexeee13, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear alexeee13, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Sportaza Casino representative to join this conversation. 

Dear Sportaza Casino, could you please provide more information about this case? 

Looking forward to your reply.

Καλησπέρα. Η ανάληψη ολοκληρώθηκε μέσα στο Σαββατοκύριακο πράγμα που γίνεται σπάνια. Προφανώς μετά από τόση καθυστέρηση είπαν να δουλέψουν και το Σαββατοκύριακο. Απενεργοποίησα φυσικά το λογαριασμό μου στο συγκεκριμένο καζίνο και δεν θα το προτείνω σε κανέναν δικό μου άνθρωπο . Casino guru σας ευχαριστώ πολύ για την βοήθεια σας!!!

Dear alexeee13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Katarina

Casino.Guru