The player from Greece had been waiting for ten days for a direct bank withdrawal to be approved when the casino had stated a maximum wait of three business days. He had hoped to get his money soon. After the player reported that the withdrawal was still pending after 14 days, we intervened and invited the casino representative to join the conversation. The player later confirmed that the withdrawal had been completed over the weekend. Consequently, we had marked the complaint as 'resolved' in our system.
Sportaza Casino - Player is waiting for a withdrawal approval from Casino.
Amount: €80
Sportaza Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Once again here! 🤣 I did a withdrawal with direct banking before 10 days at this casino ( they say 3 business days is the max to wait ) and still wait in order to approve my withdrawal. I decided to write it there in order players to know to avoid this casino and also because most time when I post about this , I have my money , maybe you are lucky or something, thats what I hope again 😁
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6 months ago
Dear alexeee13,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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6 months ago
Translation
I will send you again in 3 days when 14 days have passed to let you know if the withdrawal has been completed or is still pending
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6 months ago
Translation
Good evening again. It's been 2 weeks since my withdrawal request and of course still nothing. Everything is legit from my side, the casino didn't ask for identification, they just tell me every day that I will have my money soon
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6 months ago
Thank you very much, alexeee13, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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6 months ago
Dear alexeee13,
My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
Now, I would like to invite Sportaza Casino representative to join this conversation.
Dear Sportaza Casino, could you please provide more information about this case?
Looking forward to your reply.
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6 months ago
Translation
Good Evening. The withdrawal was completed over the weekend which is a rare occurrence. Apparently after so much delay they said to work on the weekend as well. Of course, I deactivated my account at this particular casino and will not recommend it to any of my people. Casino guru thank you very much for your help!!!
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6 months ago
Dear alexeee13,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Katarina
Casino.Guru
