Sportaza Casino - Player is dissatisfied with the overall experience.

I have play several times there and always their slots are completely dead the slots seems manipulated, i decide to give them one more chance since they send me the same offer bonus twice,when i log to claim it they say their manager refuse to give it ,again the next day they send me new offer and after an hour of chating i try to deposit, when i deposit it pop up a free crab chance, is about to grab a toy , i try this free crab and in the end they charge me 20 euro, i inform fqst the live chat that it was free and they charge me and the live chat said they can't do anything, in the end i ask for the 200% bonus that was the offer and they refuse to give it to me , because they say i spend my balance before talk to live chat,and all these was happend while o was talking to live chat, they try to fish players with a suppose bonus and they steal the real balance of players and then they refuse the offers, completely SCAM site stay away pure thieve's

Dear psiatatidis,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Moreover, no casino is obliged to give bonuses to players and, unfortunately, we are not in a position to force them to do so.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Thank you for your understanding.

Best regards,

Kristina

Dear psiatatidis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Respond to what, you say there is nothing you can done, i suppose you reject my complain already, anyway iam still here if you need something from me

Thank you for your reply, psiatatidis. Please note that we extended the timer so that you have enough time to share more information or details that could help us support you in this case.

Unfortunately, we have not received any other information, therefore, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.