The player from Germany, despite having been verified, is unable to place any bets or perform similar activities on the casino after depositing 500€. The player alleges a second pending verification request. The complaint was rejected as the player stopped responding.
Sportaza Casino - Player experiencing delay in placing bets due to pending verification.
Amount: €500
Sportaza Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
After making a deposit of 500€, I am unable to place any bets or similar activities.
I had already been verified; allegedly, another verification is pending.
Automatic translation:
Public
Public
1 year ago
Hello Sulito1988,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? When was your account verified for the first time? Did you play casino games or sports betting there or you could not play at all since you deposited? When was the last time the casino responded to you regarding this issue?
Looking forward to your answer.
Regards,
Nick
