Sportaza Casino - Player denied bonus after deposit.

I made my first deposit at this casino, mainly to receive a bonus after depositing on sports betting. I chose a 100% bonus up to PLN 450 for sports betting. I met all the conditions to receive the bonus, but I was not granted a bonus on the bonus balance. I wrote to technical support but got the answer "the administrator refused to grant you a bonus" without giving a specific reason. This is a simple scam and tricks you into making a deposit with them so that you do not receive a bonus for unexplained reasons. I am asking for help because I have been deceived

Dear marcinn89,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.

I checked the website and found this: https://sportaza15.com/en/rules

7.3 We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.

Have you decided to play using your deposited funds or have you asked the casino for a refund of your deposited funds?

Looking forward to hearing from you.

Best regards,

Tomas

I played for real money to turn it over 1x and then the bonus was unlocked. The casino does not provide any specific reason why I was not credited with the bonus and I did not know anything about it in advance. They offer a welcome bonus which they do not give later for unknown reasons.

I feel cheated

Dear marcinn89,

Please understand that we are unable to compel casinos to provide you with bonuses. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their promotional offers without prior notification. We do not intervene in these matters and allow casinos to make their own decisions regarding who receives bonuses and who doesn't.

If you lost your funds, requesting a refund will not be a possibility at this point.

I apologize for not being able to offer you more help.

Please let me know if there is anything else we might assist you with, otherwise the complaint will be closed.

Dear marcinn89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

this is just a scam, please close the case

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.