The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Sportaza Casino - Player claims that payment has been delayed.
Amount: €200
Sportaza Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello
I have started and I believe (reading the problems of other players for sure)
that sportaza is delaying my withdrawal
I am on the third day today and I contacted them in the morning and they told me that my withdrawal is in the final stage and that they will speed up the process and several hours have passed since then and I have not seen anything yet, I spoke with them again via live chat and that they told me it was just an automated message that just said what it says in the FAQ
the withdrawal is through a visa card which is processed and on weekends after the end they told me that I will have to wait a little longer so from what I understand I will have to wait until the second or third I have played a lot of money at sportaza and I won once and there is no good service
Automatic translation:
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2 years ago
Dear oksiderkis,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
I know what you're saying simply because I see a lot of complaints about being invited to do a preparation anyway, something else I forgot to say is that they never asked me for identification and I even asked if it was needed and they said no
also something else that I saw and didn't like and I think I should mention is the fact that even though I chose to withdraw via visa which is also my card, I see that it says master card on the withdrawal and it makes me suspect that maybe I'm sorry that I chose mastercard and the withdrawal might be canceled just in case, I'm taking my measures because with what I've read three days now I've started and I'm worried about my money
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2 years ago
Translation
All good and sorry for the delay
I have received my money since the third
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2 years ago
Dear oksiderkis,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
