Spitfire Casino - Player’s withdrawal has been delayed.

On May 22, I made a withdrawal of 300 euros, it seems that that day, there were technical problems and the money is still in the money, I have contacted the chat several times, but the issue has been many days and the problem continues .

I brought it to the attention of the casino and later I have carried out a dispute procedure, the issue that has passed several days has already been a fault, as they inform me, it has not been fixed, the money is withheld

Dear JOSAVA2012,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

The verification is correct, and based on what has been said, I will wait until June 14, which will be the 14 days recommended by you, the experts. If after those days I will contact you again, I thank you for your intermediation and I request that you please not close the claim until the deadline has elapsed, if I had received the money, I would notify you immediately requesting the closure of the complaint

a cordial greeting

I fully understand your frustration, JOSAVA2012. However, I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

THE TRANSCRIPT OF THE CHAT LAST SATURDAY

Can you pass me to Ana please?

you are online

You have been transferred to: Karolina.

josefina saludes valley 16:54

how is my theme

You have been transferred to: John Smith.

josefina saludes valley 16:54

hello

John Smith 16:54

Hello Josephine

josefina saludes valley 16:55

Ana is

or at least someone can tell me how my theme is

because it's been more than 10 days

and it should have been resolved

you are online

John Smith 5:00 p.m.

unfortunately, the finance department is not working at the moment. I will submit a request to have someone verify for you.

josefina saludes valley 17:00

I will send a complaint to the license

John Smith 5:02 p.m.

What are you talking about?

what is the problem

josefina saludes valley 17:03

this anna

John Smith 17:04

What happened?

josefina saludes valley 17:05

give me 5 minutes

John Smith 5:06 p.m.

okay

josefina saludes valley 17:06

Re: Ticket #N53BP: PENDING FIX WITHDRAWAL FOR FINANCES

John Smith 5:12 p.m.

the finance and technology department are dealing with the problem of your withdrawal since you requested to withdraw to a credit card and this option is not available only bank transfer or wallets and no information was filled out it went to credit card withdrawal and now the withdrawal is pending and needs to be fixed internally to change the option

we appreciate your patience but we are working on it for you

josefina saludes valley 17:15

thank you

Read

John Smith 5:15 p.m.

you are welcome

ReplyForward

TODAY'S CHAT

Name:

josefina saludes valley

E-mail:

colectiupapasdealex@gmail.com

josefina saludes valley 14:57

Hello Ana, I see that finances remain the same

Anna 2:58 p.m.

yep I don't have any news yet, they tell me to wait

josefina saludes valley 14:58

more still

Anna 2:59 p.m.

I don't know how much, they are working on it

josefina saludes valley 14:59

It tastes bad to me but I will have to act

Anne 15:00

wait a little to see how it ends the day is early

josefina saludes valley 15:00

It will end the same as the other days

unresolved,

I hope I have

Anna 15:01

please yes

josefina saludes valley 15:01

if not I will have to act

Read

Anna 15:01

I understand I'm on top of this

Hello Maria Teresa, how are you?

josefina saludes valley 15:02

I will look for an independent regulator and present the case

a greeting I will wait

Sent

Good afternoon Petronela, as you may have seen I am looking for the solution by chat, but instead of looking for solutions they are giving me a long time as I demonstrate in the chats, here is the one from this afternoon

Name:

JOSEFINA GREETINGS VALLEY

E-mail:

colectiupapasdealex@gmail.com

JOSEFINA GREETINGS VALLEY 17:54

hello again Caroline

Caroline 17:54

Hi Josephine!!

JOSEFINA GREETINGS VALLEY 17:55

I know I'm heavy but the topic requires it

did you say something finance

Caroline 17:55

I have to check

JOSEFINA GREETINGS VALLEY 17:55

thank you

I'm Online

at the moment in my account they do not appear

Caroline 17:58

Ana is not here right now, I need to ask her. I'll tell him to contact you when he returns to give you information.

JOSEFINA GREETINGS VALLEY 17:58

Ana I have spoken with her

this morning

As I see that the solution does not arrive, unfortunately I will have to take action

it's been many days

there is a conflict resolution procedure that opens

and i think you should fix it

unfortunately you will receive notifications

Read

All the best

I AM ATTACHING THIS INFORMATION THAT I HAVE RECEIVED BY EMAIL, AFTER I COMMUNICATED TO THE CASIO THAT I PUT IN CONTACT WITH YOU

Hello Josephine;

How are you queen, I need you to send me all your bank details for bank transfer, IBAN, SWIFT, bank address, your full name.

They will make a manual transfer tomorrow because the system failure is still there

A hug!!!

Analysis

Perfect. I hope it'll work. Please keep me informed about any further developments.

Hello Petronela , this complaint can be considered closed, the casino has kept its word and has transferred the amount of 300 euros to my account and they are already in it.

I want to thank both you for the help provided, as well as the casino that has kept its word, issue resolved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, JOSAVA2012, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru