Dear Indulgersoldier,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Does your daughter live in the same household as you?
Has your daughter used the same device as you (computer, mobile phone, tablet, etc.) to access her casino account?
Has your daughter claimed any bonuses from the casino?
Have you and your daughter used the same payment method to deposit into the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Indulgersoldier,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Does your daughter live in the same household as you?
Has your daughter used the same device as you (computer, mobile phone, tablet, etc.) to access her casino account?
Has your daughter claimed any bonuses from the casino?
Have you and your daughter used the same payment method to deposit into the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika