Spinsy Casino - Player’s withdrawals are delayed.

I made two withdrawals from Spinsy on January 27th and January 28th for amounts of €70 and €120 respectively. The live chat says that there is no issue and that withdrawals take up to three business days. They have been saying this since the second day. After the three days have passed, the only thing they say is that the withdrawal is delayed, they are aware of it, and they are doing their best to resolve it, assuring me that I will receive the funds as soon as possible. However, I have not yet received the money.

The account does not require verification.

As of February 2nd, I still have not received the withdrawal from January 27th.

Dear Vasilis53,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsy Casino. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Everything is fine, after 5 business days the money was in my account.

Dear Vasilis53,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru