Spinsy Casino - Player experiences delayed withdrawals and account limitations.

All right where to start?

I've been waiting for 8 days now (5 if we dont count weekends) for my withdrawals. I also have 2 other withdrawals of 750 which have passed 3 days wait. (They say on their website all withdrawals are done within 3 days)

First of all, they let you deposit as much money as you can lose, but they put a daily withdrawal limit of 750$. How is this fair? We know why they do this, most players will lose all their winnings waiting on the withdrawals.

This is my case, i won 5.5k and now only have 2250$ left because I'm an addict and was not able to withdraw all because of their 'condition'. No way to limit the amount you can wager or lose daily. 

For my withdrawals, they can't give me any info, just generic answers like wait and have patience! I am extremely disappointed. If you win a big amount it will literally take months or years to withdraw!

Please help me get my withdrawals

Dear Shaunauc, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please advise if you informed the casino about your gambling addiction?

Thank you in advance for your reply.

Best regards, 

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Shaunauc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.