HomeComplaintsSpinsUp Casino - Player’s bonus winnings have been canceled.

SpinsUp Casino - Player’s bonus winnings have been canceled.

Amount: Can$3,000

SpinsUp Casino
Safety Index:Fresh casino
Submitted: 01 Jul 2024
Case opened Current status

Waiting for player to reply

2d 6h 57m 31s

Case summary

4 days ago

The player from Canada received a free bonus, wagered it per the x40 requirements, but the casino canceled the wagered amount without explanation.

Public
Public
5 days ago

So I made a deposit, got my free bonus and wagered the full amount and randomly they canceled my amount that a wagered well within the rules x40 this CASINO IS A SCAM AND DONT USE IT AT ALL

Public
Public
4 days ago

Dear codycormier111,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered with the online casino.

To help us better understand your situation and assist you effectively, could you please provide more detailed information on the following points:

  • The exact date and time when you made the deposit and received the free bonus.
  • The total amount you deposited and the amount of the bonus received.
  • Any screenshots or email confirmations you have regarding the deposit, bonus, or any communications with the casino.
  • Any correspondence or messages from the casino explaining why your winnings were canceled.

You can forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela


codycormier111 has 2d 6h 57m 31s to reply

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