SpinsUp Casino - Player’s bonus winnings have been canceled.

So I made a deposit, got my free bonus and wagered the full amount and randomly they canceled my amount that a wagered well within the rules x40 this CASINO IS A SCAM AND DONT USE IT AT ALL

Dear codycormier111,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered with the online casino.

To help us better understand your situation and assist you effectively, could you please provide more detailed information on the following points:

• The exact date and time when you made the deposit and received the free bonus.
• The total amount you deposited and the amount of the bonus received.
• Any screenshots or email confirmations you have regarding the deposit, bonus, or any communications with the casino.
• Any correspondence or messages from the casino explaining why your winnings were canceled.

You can forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear codycormier111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.