SpinsBro Casino - Player wishes to close his casino account.

After 27.1 have sent about 5 emails, and no answer from this site. Made complaint about responsible gambling. So this company dont even answer if you try to make complaint. Awful behavior. Asked this company ages ago to restrict me from all sister sites and future sites also but this is one of these who rides with problem gamblers and dont even answer emails

Dear T11gre,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

Responsible Gaming

We at SpinsBro believe that gambling should be fun and free of harm and only done for entertainment purposes. Before you start playing at SpinsBro, it is very important to understand that gambling should never be viewed as a source of any kind of income or recipe to pay off your debts. We strongly recommend you to keep track of how much time you spend playing casino games and how much money you can afford yourself to spend on them.

Although recommendations stated above might seem obvious for some of you, there are still certain percentage of players who lose control over such things when playing. If you think you might be one of those players and gambling has negative impact on your life or life of your family and friends, we can suggest you one of the following things:

You can always contact our support department at support@spinsbro.com and ask to terminate your SpinsBro account for a certain period of time. After that we will take necessary measures to completely block you from our site and block any promotional e-mails that you might have been receiving from our casino before.

Please contact customer support team if you want to set a personal cooling-off period.

You can also seek for help from professionals who deal with gambling problems:

Gamblers Anonymous, GamCare, Gambling Therapy

Complaints resolution procedure

You may contact our customer Support Service Team by email: support@spinsbro.com

I would recommend sending an email including all the relevant information to support@spinsbro.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Hello, T11gre and Casino Guru team!

As we can see from our notes your account was closed due to Gambling Addiction on 2023-01-27 so can you please explain in detail what is your issue? For now, we can't help you as we don't have enough information regarding your case.

Best regards,

SpinsBro Team

9.3.2022 i asked via icebet to restrict me from gambling in all sites of thecompany. Including all sistersites. After i closed this site 27.1.2023 i have sent emails regarding complaint. I sent email 28.1.2023, 1.2.2023, 3.2.2023 and 15.3.2023.

I havent got a single response from this casino yet. So basically i want others to know that this company dont respect responsible gambling. Dont restrict players when asked. And dont even answer emails when want to make a complaint when dealing issues. Criminal.

Dear T11gre,

Could you please advise when you informed this specific casino about your gambling problem and requested the self-exclusion? Thank you.

This casinoguru is useless as you cant even read my messages and just send this odd questions that lead nowhere. Already wrote dates and everything. Go to authorities with my lawyer. This company not responsible and this spinsbro dont even answer emails. Big warningto the other players.

You may contact our customer Support Service Team by email: support@spinsbro.com. this is what reads in their site. 

ive sent several complaint emails. First one exactly one month ago. I havent even get an answer yet. This is clearly most irresponsible company ever this Altacore N.v. first they dont bother restricting problem gamblers from all their casinos when asked. And when they open new ones, they send offermails and lure back these problem gamblers who have asked permanent closure. And finally when you make 4 complaint emails, you dont even get an answer from them. Criminal

company all the way.

You wrote in your very first comment that you sent a request for the self-exclusion after 27.01.2023.

According to the casino, your account was blocked straightaway. If you sent any other requests previously but were addressed to different casinos, you are not entitled to any refund. SpinsBro Casino holds a Curaçao license and requesting self-exclusion from one casino doesn't mean that you will be protected on other websites.

I do apologize if asking questions is too much for you but that's the only way for me to find out what exactly happened. I was simply trying to determine if you requested self-exclusion from this specific casino earlier than 27.01.2023. Thank you in advance.

How responsible is casino that dont even answer emails. No single response. Hope other customers read this. If you have issues they dont even bother answer. How crazy is that. Company dont restrict players who ask for it. If you have problems. They dont answer your emails.. 1/10 service

How responsible is casino that dont even answer emails. No single response. Hope other customers read this. If you have issues they dont even bother answer. How crazy is that. Company dont restrict players who ask for it. If you have problems. They dont answer your emails.. 1/10 service

I'm sorry but up till this day, we didn't receive any supporting evidence from you that you sent a request to self-exclude from this casino or from Icebet Casino. We were advised that your SpinsBro Casino account was blocked back in January 2023. Could you please forward any supporting evidence that you expressed your desire to have your account blocked earlier than January 27th? My email address is petronela.k@casino.guru.

Thank you, T11gre, for the forwarded emails. I can confirm that you informed IceBet Casino back in March 2022 that you wish to have your account permanently closed due to terrible service and your dissatisfaction with bonuses. Yes, you asked about the permanent closure of your IceBet Casino account and all the sister sites, but you never mentioned the gambling problem. Moreover, both casinos are licensed by Curaçao and this license doesn't recognize sister casinos and self-exclusion across the entire brand.

I wish I could be of more help but there's not much we can do. If your SpinsBro Casino account was restricted after Jan 27th when you contacted them directly, the casino acted according to its terms and conditions.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear T11gre,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.