SpinsBro Casino - Player unable to withdraw winnings.

Hey

I have invested a lot of money in this company, but now when u try to withdrawal my money that will not let me. I have done all they are asking for. I have a balance of 3800 euros and I wanted to withdrawal 450 of to try if it works. Put it says is still pending for 44 hours now. And noone is responding!!!!

Dear marcushurtado,

Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing with your withdrawal.

To assist you promptly, could you please provide additional information about your situation?

• Did you receive any confirmation or notification from the casino about the withdrawal being processed or any delays?
• Have you attempted to contact the casino's customer support through different channels, and if so, what responses, if any, have you received?
• Was your account fully verified already?
• Were your winnings accumulated with or without an active bonus?

If possible, could you forward any relevant communication with the casino to petronela.k@casino.guru for further review?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear marcushurtado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Player's additional comments:

Hey!

I have not used any type of bonus to reach to reach my balance, here some screenshots if my case aswell. I tried to contact thier finance department without any response.

I am fully verified on thier website and through email directly to thier finance department.

This is the answer I alleyways get.

Hello marcushurtado,

Have there been any developments since our last conversation, please? 

Dear marcushurtado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.