The player from Sweden was unable to withdraw €450 out of his €3,800 balance at the online casino. Despite having met all conditions, the withdrawal request had been pending for 44 hours, and no assistance had been provided. The player claimed to be fully verified and had not used any bonus to accumulate his winnings. We attempted to resolve the issue by requesting additional information and extending the response time. However, due to the player's lack of response to our inquiries, we were unable to further investigate or provide potential solutions. The case was consequently rejected.
SpinsBro Casino - Player unable to withdraw winnings.
Amount: €450
SpinsBro Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Hey
I have invested a lot of money in this company, but now when u try to withdrawal my money that will not let me. I have done all they are asking for. I have a balance of 3800 euros and I wanted to withdrawal 450 of to try if it works. Put it says is still pending for 44 hours now. And noone is responding!!!!
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10 months ago
Dear marcushurtado,
Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing with your withdrawal.
To assist you promptly, could you please provide additional information about your situation?
- Did you receive any confirmation or notification from the casino about the withdrawal being processed or any delays?
- Have you attempted to contact the casino's customer support through different channels, and if so, what responses, if any, have you received?
- Was your account fully verified already?
- Were your winnings accumulated with or without an active bonus?
If possible, could you forward any relevant communication with the casino to petronela.k@casino.guru for further review?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
Dear marcushurtado,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Player's additional comments:
Hey!
I have not used any type of bonus to reach to reach my balance, here some screenshots if my case aswell. I tried to contact thier finance department without any response.
I am fully verified on thier website and through email directly to thier finance department.
This is the answer I alleyways get.
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10 months ago
Hello marcushurtado,
Have there been any developments since our last conversation, please?
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9 months ago
Dear marcushurtado,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
