Thank you for your reply, denizdeno. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.
I checked the general bonus T&Cs and I found this:
"11. The maximum withdrawal amount of bonus funds is x5 of the received bonus balance."
Usually, the maximum cashout limit stated in the bonus T&Cs applies to all bonuses, unless stated otherwise. Could you please provide any evidence that the casino informed you that this specific bonus didn't have a maximum cashout limit? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Thank you for your reply, denizdeno. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.
I checked the general bonus T&Cs and I found this:
"11. The maximum withdrawal amount of bonus funds is x5 of the received bonus balance."
Usually, the maximum cashout limit stated in the bonus T&Cs applies to all bonuses, unless stated otherwise. Could you please provide any evidence that the casino informed you that this specific bonus didn't have a maximum cashout limit? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.