The player from Germany was blocked after making a deposit. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
SpinsBro Casino - Player's account has been blocked.
Amount: €20
SpinsBro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I registered at the casino and immediately made a deposit. This was also credited to the account. Then I logged out and tried to log in again. But that was no longer possible and the message is then in the attachment below...black list? Hmmm...I immediately wrote to support and they told me that it was a very rare error and that they would take care of it immediately and then get in touch. But no explanation came. I feel slightly fooled by the casino.
Do you have any advice?
Automatic translation:
Public
Public
1 year ago
Dear launeland85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you didn't manage to make any bets with your deposits?
Furthermore, there were no pictures attached to your complaint. Could you please post it here?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Sensitive attachment
Sensitive attachment
1 year ago
Translation
First of all, thank you for the quick processing of my case. To the question. Whether I played with the deposit... No, I didn't get to that anymore.
And here pictures:
Automatic translation:
Public
Public
1 year ago
Good day everyone!
Your account was blocked by the casino administration. Sorry for the inconvenience. Your deposit will be sent you back in the shortest terms.
Best regards,
SpinsBro Casino Team
Public
Public
1 year ago
Translation
I still don't understand why I got banned. But now good. I hope that the refund will work out, because in a very short time it would mean that I would already have my money back. But this is not the case.
Automatic translation:
Public
Public
1 year ago
Hello everyone,
Thank you both for your replies.
launeland85, I will keep this complaint open until you confirm your deposit has been refunded successfully. Please keep me informed about any further developments.
Public
Public
1 year ago
Translation
First of all I would like to thank you very much. I just checked again, but so far no refund has come. We'll see...thank you
Edited
Automatic translation:
Public
Public
1 year ago
Translation
So I got the money back here and would like to thank you very much for the help here. thank you
Automatic translation:
Public
Public
1 year ago
Dear launeland85,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
Please disable your AdBlock