Thank you for the clarification, leevi10telkkala. Since it was done in a specific app, I would say that you simply did it and that it was not done accidentally. But at least we finally clarified it. If you did not change anything else in your photos, it should not be a big problem to pass the verification.
Unfortunately, I have not received a response to my last messages sent to the casino representative outside the thread. There is also quite a big conference going on right now, and most partners attend it, which may cause delays.
If I understood it correctly from the information gathered so far, a verification video call is not a solution for this situation on the casino's side, so it would be great if you could provide the casino with original unedited photos meeting the standard requirements for these types of documents. I will ask the casino representative about it directly here, and we will see whether they can give you one more chance to complete the KYC. But please note that (provided that the casino will agree with that) if the same happens, and the casino informs us that also new document(s) was edited, the complaint will be rejected. Also, before sending any photos, I strongly recommend checking the quality of them by zooming them in. Everything has to be clear and readable after multiple zooming in.
Dear SpinsBro Casino team,
So, after the big revelation - would the casino be able and willing to provide the user with one more chance to repeat the KYC process, however, this time in the correct way, please? If yes, and the casino agrees with this proposal, would you be so kind as to instruct the user on what needs to be done to pass the KYC?
Thank you for the clarification, leevi10telkkala. Since it was done in a specific app, I would say that you simply did it and that it was not done accidentally. But at least we finally clarified it. If you did not change anything else in your photos, it should not be a big problem to pass the verification.
Unfortunately, I have not received a response to my last messages sent to the casino representative outside the thread. There is also quite a big conference going on right now, and most partners attend it, which may cause delays.
If I understood it correctly from the information gathered so far, a verification video call is not a solution for this situation on the casino's side, so it would be great if you could provide the casino with original unedited photos meeting the standard requirements for these types of documents. I will ask the casino representative about it directly here, and we will see whether they can give you one more chance to complete the KYC. But please note that (provided that the casino will agree with that) if the same happens, and the casino informs us that also new document(s) was edited, the complaint will be rejected. Also, before sending any photos, I strongly recommend checking the quality of them by zooming them in. Everything has to be clear and readable after multiple zooming in.
Dear SpinsBro Casino team,
So, after the big revelation - would the casino be able and willing to provide the user with one more chance to repeat the KYC process, however, this time in the correct way, please? If yes, and the casino agrees with this proposal, would you be so kind as to instruct the user on what needs to be done to pass the KYC?