The player struggles to close his account for 3 days. The complaint was closed as the player stopped responding.
I have been asking this casino to close my account for 3 days ...Sent loads of emails ,contacted live support ..
I have been asking this casino to close my account for 3 days ...Sent loads of emails ,contacted live support ..
Dear Rachal81,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spins Deluxe Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account and in what way did you request for it? I will be waiting for your reply patiently.
Best regards,
Nick
Dear Rachal81,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spins Deluxe Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account and in what way did you request for it? I will be waiting for your reply patiently.
Best regards,
Nick
have a gambling problem which I have stated in all my requests.i have emailed loads ,spoken to live chat and the response is always "request sent" then they close the chat.
I have sent mges in there page
They have a apparent 24/7 support but when you click the link nothing happens ...
I'm at a lose of what to do .
have a gambling problem which I have stated in all my requests.i have emailed loads ,spoken to live chat and the response is always "request sent" then they close the chat.
I have sent mges in there page
They have a apparent 24/7 support but when you click the link nothing happens ...
I'm at a lose of what to do .
Can you please forward your first request sent to the casino to nikolas.b@casino.guru?
Can you please forward your first request sent to the casino to nikolas.b@casino.guru?
Hello Rachal81 and thank you for the e-mail. Is your account still active or did they close it already? If yes, when exactly?
Hello Rachal81 and thank you for the e-mail. Is your account still active or did they close it already? If yes, when exactly?
Dear Rachal81,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear Rachal81,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.