HomeComplaintsSpins Deluxe Casino - The player struggles to close his account.

Spins Deluxe Casino - The player struggles to close his account.

Amount: £180

Spins Deluxe Casino
Submitted: 01 Nov 2022 | Closed : 04 Dec 2022
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player struggles to close his account for 3 days. The complaint was closed as the player stopped responding.

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I have been asking this casino to close my account for 3 days ...Sent loads of emails ,contacted live support ..

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Dear Rachal81,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spins Deluxe Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account and in what way did you request for it? I will be waiting for your reply patiently.

Best regards,

Nick

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have a gambling problem which I have stated in all my requests.i have emailed loads ,spoken to live chat and the response is always "request sent" then they close the chat.


I have sent mges in there page


They have a apparent 24/7 support but when you click the link nothing happens ...


I'm at a lose of what to do .


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Can you please forward your first request sent to the casino to nikolas.b@casino.guru?

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I have emailed as requested

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Hello Rachal81 and thank you for the e-mail. Is your account still active or did they close it already? If yes, when exactly?

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Dear Rachal81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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The complaint will be now closed for the above mentioned reason.

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