Spins Deluxe Casino - Player claims that payment has been delayed.

Ive won money and not been payed out im really upset

Dear rkathy648,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I shouldn't need to wait upto 14 days i spent the last of my money thinking id get it back... now i have to sit and wait to buy a decent meal

Dear rkathy648,

Have you received your withdrawal from the casino yet?

Please can i have my winnings please x

I feel ive been robbed

Dear rkathy648,

Please answer to my question and specify since when exactly is your withdrawal pending and since when is your account verified.

Dear rkathy648,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.