The player from Germany is experiencing difficulties withdrawing her winnings. We closed the complaint as per the player's request.
Spinpirate Casino - Player's withdrawal is delayed.
Amount: €500
Spinpirate Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Spinpirate Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello. I've been waiting for my payout for 2 weeks. I wrote in live chat every day, and always the same answer: Today the payout will go out. Now I know that it won't. I find it impossible. Spinpirate writes that here the payments go out, but nothing happens. They have too many complaints and bad reviews here, I find that impossible
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1 year ago
Dear schmitzebilla77,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Over the past week, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider, which they have now rectified as of Monday, the 27th. We have received confirmation from some players that their withdrawals have been successfully processed.
Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since Monday and should be reaching players in the coming days.
We appreciate your patience and understanding. Please keep us informed about any further developments.
Thank you for your cooperation.
Best regards,
Tomas
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1 year ago
Translation
I gave this casino 2 weeks. And really asked every day in the live chat, and they kept saying the money would go out. Now I really have no more patience
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1 year ago
Translation
Hello. I would like to cancel this complaint because I canceled the payment and I requested my payment again. Let's see what happens
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1 year ago
We’ve rejected this complaint as per the player’s explicit request.
Dear schmitzebilla77,
I would kindly ask you to request to reopen the complaint in case the new withdrawal request will be pending for two weeks or more if you wish us to assist you with the issue again.
Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
