The player from Germany has requested a withdrawal five days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Spinpirate Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Spinpirate Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I've been waiting for my payout of €500 since February 24th. Another €1500 is still open, but I can only pay it out once the first payout has been completed. My account is fully verified and I am comforted in the live chat.
Absolutely not to be recommended as here with one is dealt with.
Automatic translation:
Public
Public
1 year ago
Dear Mrlois147,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Dear Mrlois147,
I hope this message finds you well. I would like to confirm that we have received your request for a withdrawal of €500 from our casino account. We have already sent out €500 to your account today, and the remaining €1500 will be sent out as per your request.
Additionally, I would like to clarify the withdrawal process. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time of withdrawal. After entering the processing stage, the payment is sent to the payment system for payout, and bank transfers can take anywhere from 1-5 business days.
We appreciate your understanding regarding the backlog due to some system issues, and we value you as a player. We wish you all the best and hope you enjoy your experience at our casino.
Best regards,
Spinpirate
Public
Public
1 year ago
Translation
Hello, a payout has arrived. I've been waiting longer for the second than for the first. I don't want to have to run after them every time.
Absolutely unprofessional
Automatic translation:
Public
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mrlois147, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
