The player struggles to finish the wagering requirements as only his bets from real money counts toward it. The complaint was closed as the player stopped responding.
Spinnalot Casino - The player struggles to finish the wagering requirements.
Amount: €50
Spinnalot Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited €10 at the casino and got the promised 100% bonus. I managed to increase the balance to €50 and at some point I went to check how much recycling balance was left and it showed €281.
I played more and when I checked the recycling balance, it hadn't decreased at all. I asked Spinnalot's Chat support about it and they answered that recycling the winnings obtained with deposit bonus money does not reduce the required Wagering balance, but only playing with deposit money and the balance won with it reduces the wagering balance.
Quite a special rule at this Casino 😉 .. in a way, the deposit bonus has no value, the winnings have to be made with deposit money. I think the bonus terms that apply to recycling are a scam.
Automatic translation:
Public
Public
2 years ago
Hello Juha65,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinalot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise which exact bonus did you use? What game did you play in order to process in the wagering? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
