Spinnalot Casino - Pelaajalla on vaikeuksia täyttää kierrätysvaatimukset.

I deposited €10 at the casino and got the promised 100% bonus. I managed to increase the balance to €50 and at some point I went to check how much recycling balance was left and it showed €281.

I played more and when I checked the recycling balance, it hadn't decreased at all. I asked Spinnalot's Chat support about it and they answered that recycling the winnings obtained with deposit bonus money does not reduce the required Wagering balance, but only playing with deposit money and the balance won with it reduces the wagering balance.

Quite a special rule at this Casino 😉 .. in a way, the deposit bonus has no value, the winnings have to be made with deposit money. I think the bonus terms that apply to recycling are a scam.

Talletin casinolle 10€ ja sain luvatun 100% bonuksen. Onnistuin kasvattamaan saldon 50€ oon ja kävin jossain vaiheessa tarkistamassa paljonko kierrätys saldoa on jäljellä ja se näytti 281€.

Pelasin lisää ja kun kävin katsomassa kierrätys saldoa niin se ei ollut pienentynyt lainkaan. Kysyin asiaa Spinnalotin Chat-tuesta ja sieltä vastattiin että talletuksen bonus-rahalla saatujen voittojen kierrättäminen ei pienennä vaadittua Wagering -saldoa vaan ainoastaan deposit rahalla pelaaminen ja sillä voitettu saldo pienentää wagering-saldoa.

Aika erikoinen sääntö tällä casinolla 😉 ..tavallaan talletus-bonuksella ei ole mitään arvoa vaan voitot on tehtävä deposit-rahalla. Mielestäni huijausta nuo bonus-ehdot, joita soveltavat kierrätykseen.

Hello Juha65,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinalot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which exact bonus did you use? What game did you play in order to process in the wagering? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Juha65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.