The player's account got blocked for unknown reason. The complaint was rejected as the player stopped responding.
Hi I have deposited 150 Euro WITHOUT bonus and won after 3000, I sent in all my details id cards etc. everything was approved. The next day when I would log in and see my withdrawal, my account was closed.
I contact support they do not answer in the chat nor in email now I stand here and do not know why they have closed my account and why my profit was not sent ..
Hello sarahbg,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Spinnalot Casino. Allow me to ask you a few more question before we would move forward.
When exactly was your account blocked? When did you contact the casino with this specific issue?
Note, that it is sometimes common that the casino blocks a player account until they fully verify it.
Please forward any screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
Dear sarahbg,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Regards,
Nick
My account was blocked I do not remember when exactly but for no reason at all
Dear sarahbg,
Did you also contact the casino with this issue? What did they respond? Did they try to reach you by mail or any other way since it was closed?
Dear sarahbg,
It would be perfect to see the communication between you and the casino. Please if it's possible, forward it to nikolas.b@casino.guru.
Regards,
Nick