Spinland Casino - Player's winnings are delayed due to account verification issues.

I won £140 on the 12th of march then £60 £50 and £30 on 13th of march they emailed me to say my bank account didn’t belong to me I sent them all the proof they asked for and have been waiting 6 days for them to respond contacted online chat 3-4 times and still nothing happens

Dear Sophiemac80,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Spinland Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you are the sole owner of the payment method you used for depositing into the casino?

Could you confirm if the casino has approved all your other identification documents?

Could you please send me the email from the casino that states the bank account is not yours? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have sent you email.I can confirm the payment method used is solely mine as far as I know the documents have been accepted I have had no response from emails I have sent them

They have now paid the £140 in to my account

I'm glad to hear that. Have you received your winnings yet or has only your withdrawal request been approved? Please keep me updated.

I received the first £140 still waiting for the rest

Has your second withdrawal request been approved yet?

Yes it has all been resolved now thank you

Dear Sophiemac80,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru