The player from Germany had requested a withdrawal after claiming a bonus, but the money was withheld. The Complaints Team had reached out for additional information to assist in resolving the issue, but the player did not respond to the inquiries. As a result, the complaint was rejected due to the lack of communication from the player.
SpinJo Casino - Player’s winnings have been withheld.
Amount: €4,000
SpinJo Casino
Safety Index:Fresh casinoSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
After claiming my bonus, I requested a withdrawal. Without providing any further information, the money was withheld, and I was told that I did not win it.
Automatic translation:
Public
Public
3 months ago
Dear 9jxg8dbww7,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinJo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Did the casino cite any rules being broken?
- Could you please provide a screenshot or a link to the bonus you activated and played?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
