The player from Brazil deposited to receive a 200% bonus and 200 free spins, but the spins only worked in EUR instead of BRL. Support tried switching him to another game, which also didn't work in BRL. The player requested a game where the currency worked properly. The issue was resolved after several days, but the player remained dissatisfied as the spins were given on a less advantageous game, yielding minimal bonus. The complaint was marked as resolved.
SpinJo Casino - Player’s Free Spins game does not work in BRL
Amount: 200 R$
SpinJo Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Translation
I made a boost deposit to receive 200% + 200 FS. I got the bonus, but the spins don't work in the BRL currency. When I access the game, the currency automatically changes to EUR. I spoke with support via chat, and they switched me to another game, which also doesn't work in BRL. They don't want to resolve the issue. They could simply add a game where the currency works, but it doesn't! Furthermore, the game they are insisting I play offers no winning benefits! Please help me, casinoguru!
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5 months ago
Hello leandrog532,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinJoCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is it an issue to play with EUR currency? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Translation
my account was not verified and there is no need to obtain the bonus, so I spoke to them 2 days in a row between yesterday and today, and nothing resolved, when I enter the game to which the bonus applies, automatically the BRL currency is changed to EUR, the rounds are in BRL, ask them to issue it in another game but they won't issue it, they insist on this game that doesn't work.
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5 months ago
Hello leandrog532,
Is it an issue that the currency is different within the game? Are you unable to use those free spins?
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5 months ago
Translation
That's right, it was resolved, but it took many days to be resolved, in addition the spins would be for 2 advantageous games and it was only added to a game in which none of the 200 spins activated free spins, I think this is absurd, out of the 200 spins I gave I received 24 BRL!
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4 months ago
Dear leandrog532,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Translation
Yes, it was resolved, but I was given spins on only one game that was totally different from the 2 games that would be eligible for the promotion, this game granted was not advantageous with few lines, so basically from these 200 spins I received VERY little bonus, so you can close this complaint, aware of these errors!
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4 months ago
Dear leandrog532,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
