SpinJo Casino - Player’s account was closed after requesting a temporary block.

I won a total of 1,550€ in a few days. I asked for a temporary block until I get my winnings.. next day I can’t log in and got onto support 24 hour later they tell me my account is closed for good .. the last two days live chat is pawning me off, with the relevant department will be onto me soon .. I have all the screenshots of my interactions thank god

Dear 1237778,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I didn’t take any bonuses.. I put maybe 900€ on their casino.. all the games I played were slots … sugar rush .. gates of Olympus etc etc .. I did get a reply yesterday saying it’s with the finance department and will take some time but can’t tell me how long

Thank you very much for your reply, 1237778. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear 1237778,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.