HomeComplaintsSpinight Casino - Player’s account has been closed.

Spinight Casino - Player’s account has been closed.

Amount: €1,000

Spinight Casino
Submitted: 16 Jan 2025 | Case closed : 06 Feb 2025
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

The player from Greece faced account closure after waiting for a €1000 withdrawal, with the casino alleging he had transferred money with other players without providing evidence. The player believed this action was unjust and considered the casino's conduct as scamming. The Complaints Team confirmed that the casino had provided evidence of fraudulent activity, stating that the player's funds were confiscated due to a violation of terms and conditions. Consequently, the player's complaint was rejected as the casino's actions were deemed justified.

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i was waiting withdraw of 1000 euros and after verification they closed my account saying I transfer money with other players. There is no evidence of that . They are just kidding and they are scammers . It’s illegal

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Dear legacy199916,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you submitted to this casino for verification?

Is there any chance that someone from your household or using the same IP address also has an account at this casino?

Have you used any VPN or IP-masking software to access the casino website?

What types of games did you play (e.g. slots, live casino games, sports betting)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Translation

The documents I have sent are ID, selfie, proof of residence via phone number, card confirmation that it is in my name (Revolut), pdf of the last 3 months of transactions (Revolut). There is no one in my household who has the same betting account, nor do I have duplicate accounts. I have extreme experience in betting because I have been playing for 5 years. So that's why I get upset and I consider it a scam. I didn't use a vpn either

Automatic translation:
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Thank you for your reply. Please specify what types of games you played - slots, live casino games, sports betting.

Also, kindly forward me the email you received from the casino after your winnings were confiscated and your account was closed at veronika.f@casino.guru along with all other evidence that could be relevant to the investigation of your case. Thank you for your cooperation.

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Could you also kindly forward me the pdf of the last 3 months of Revolut transactions that you sent to the casino? (veronika.f@casino.guru) Thank you for your cooperation.

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Dear legacy199916,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Translation

Good evening, I had forwarded the message to you via email, that's why I didn't respond.

Automatic translation:
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Thank you for your email. Could you please specify what types of games you played - slots, live casino games, sports betting?

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Translation

Good evening, only slots

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Thank you very much, legacy199916, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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Translation

Thank you very much

Automatic translation:
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Hello there,

Thank you legacy199916 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinight Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

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Translation

Thank you very much for your help.

Automatic translation:
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Hello,


We have emailed the casino guru team with relevant information.


We are looking forward to getting this matter solved.


Kind Regards,

Spinight Team

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Translation

I wish 🙏🏻

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Dear legacy199916, the casino has provided me with evidence that the withdrawal was paid out on the 15th of January. If that is the case we have no problem with the blocking of the account if all outstanding funds have been paid out. Let me know if you received the funds or if we need to investigate further!

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Translation

No no the money has never been deposited into my account. The account was simply closed.

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Dear Spinight Casino representative, would it be possible to provide me with a confirmation of the transaction or any other evidence that the money was processed? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance!

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Translation

To make it easier, the amount is 1000 euros.

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Hello,


We have forwarded further information to the Casino Guru team via email.


Kind Regards,

Spinight Team

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Translation

Done, I'm waiting.

Automatic translation:
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Thank you for providing me with the information Spinight Casino representative.

legacy199916, the casino clarified that the funds were confiscated on the 15th of January due to fraudulent activity. I was provided with evidence of collusion as you have used funds not belonging to you to deposit into the casino. This is considered a violation of the terms and conditions in all of the casinos in the industry and I strongly advise against such behaviour in the future. Casinos are meant for entertaining purposes only and each person should only use funds belonging to them. With that in mind, we believe the steps the casino has taken to be justified and we will subsequently reject your complaint. Thank you for your understanding.

Kind regards,

Peter

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