Spinfields Casino - Player is not able to withdraw his balance.

Hello,

I deposited € 100,00 on my Spinfields account but it was not credited to my account. I deposited another € 100,00 (it was directly credited to my account) and lost that money. I blocked myself after the € 100,00 loss because of gambling issues. But, after the first transaction didn't come back on my bank account it was credited after a few hours to my account that I had just blocked. Now I can login on the website, but can't play anymore or pay my credit because my whole account is blocked. Can you help me? Spinfields doesn't give a reaction.

I sent a lot of emails to SpinFields but no reaction and also the live chat is not reacting. In fact I think that Spinfields doesn't have a live chat option at all...

Dear FlyingDutchman83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €100 is currently stuck in your account? Could you please clarify what is the period for your self-exclusion? Did you request permanent self-exclusion or for a specific time period?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, that is correct. I can login but can't withdrawal or play anymore..

I can't remember anymore.. I ask Spinfields but didn't get any reaction back.

Thank you very much FlyingDutchman83 for your reply. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi FlyingDutchman83,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Can you give me a update?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear FlyingDutchman83,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru