The player from Albania made a deposit that was not credited immediately. He requested self-exclusion, but the deposit was credited to his account in the meantime. Unfortunately, due to a block on his account, he is not able to withdraw the deposit. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.
Spinfields Casino - Player is not able to withdraw his balance.
Black points: 100
Amount: €100
Spinfields Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Spinfields Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Hello,
I deposited € 100,00 on my Spinfields account but it was not credited to my account. I deposited another € 100,00 (it was directly credited to my account) and lost that money. I blocked myself after the € 100,00 loss because of gambling issues. But, after the first transaction didn't come back on my bank account it was credited after a few hours to my account that I had just blocked. Now I can login on the website, but can't play anymore or pay my credit because my whole account is blocked. Can you help me? Spinfields doesn't give a reaction.
I sent a lot of emails to SpinFields but no reaction and also the live chat is not reacting. In fact I think that Spinfields doesn't have a live chat option at all...
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2 years ago
Dear FlyingDutchman83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €100 is currently stuck in your account? Could you please clarify what is the period for your self-exclusion? Did you request permanent self-exclusion or for a specific time period?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Yes, that is correct. I can login but can't withdrawal or play anymore..
I can't remember anymore.. I ask Spinfields but didn't get any reaction back.
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2 years ago
Thank you very much FlyingDutchman83 for your reply. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hi FlyingDutchman83,
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.
Dear FlyingDutchman83,
I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.
Best regards, Jozef
