SpinCity Casino - The player's withdrawal is delayed.

Good afternoon, on the 1st of this month I put it on the conclusion, and for almost a month now they have been feeding me breakfast and do not take me out all the time I come up with different excuses I will forgive help

Hello valerik78258,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinCity Casino. Please allow me to ask you a few more question before we would move forward.

What explanation did the casino provide for the delay? Did you use any bonus to accumulate your current balance? When exactly was your account fully verified?

Looking forward to your answer.

Regards,

Nick

Good, at first they said that they were winning during the verification. After that they said that the account was being verified and that this was a normal procedure. But that’s just all the deadlines already set by them and prescribed in their own rules. answer with a template. that the workload is very large, wait and that's it ...

no bonuses were used to accumulate this withdrawal and the winnings were on deposit money

Here, admire today's last conversation with them ..... Valery

2022-04-02 20:28:45

Good, can I find out when your deception will end and you will finally withdraw my funds?

Yuri

2022-04-02 20:28:45

Hello! Thank you for contacting SpinCity Support! I will answer all your questions within minutes

Yuri

2022-04-02 20:29:09

Valery, I see that you are very upset, together with you we will be able to sort out the current situation.

Yuri

2022-04-02 20:29:29

We know that waiting is always tiring. However, we always try for you and are ready to help you at any moment. We never wish harm to our players, and, moreover, we never wanted to offend you with something, I'm very sorry that you thought so

Yuri

2022-04-02 20:29:51

Withdrawal of funds in the amount of up to 20,000 rubles is processed within 4 working days, from the next day after the withdrawal request is made, excluding weekends and holidays

Valery

2022-04-02 20:30:22

And nothing that the second month has gone

Yuri

2022-04-02 20:30:58

A large number of users have joined our club at the moment. Due to the high workload, the conclusions really take longer than before. The financial department is working in an enhanced mode, and soon you will be able to receive your funds

Valery

2022-04-02 20:31:45

Maybe we didn’t read what I wrote, I’ll repeat the second month has gone

Yuri

2022-04-02 20:32:36

I understand you, unfortunately, what you have to expect, I can only assure you that we are making every effort to ensure that you receive funds as quickly as possible. Please show some patience and understanding.

Valery

2022-04-02 20:33:15

A little is how much more, because you have deadlines

Yuri

2022-04-02 20:33:33

Valery, unfortunately, I cannot guarantee the withdrawal today. It can arrive both in a few hours and in a few days.

Valery

2022-04-02 20:34:14

Do not expect an adequate and logical answer from you, do I understand correctly?

Yuri

2022-04-02 20:34:42

Please note that the financial department works only on weekdays from 10:00 to 19:00 Moscow time.

Valery

2022-04-02 20:35:06

Do you not read what they write to you?

Valery

2022-04-02 20:36:22

Can you tell me when my funds will be withdrawn?

Yuri

2022-04-02 20:37:26

Unfortunately, I can’t tell you the exact dates, I ask you to keep the funds on your balance so that the application is successfully processed.

Valery

2022-04-02 20:37:36

one

Good. You can find out how my business is progressing ..

Hello valerik78258 and thank you for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, valerik78258,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite SpinCity Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear SpinCity Casino Team,

Could you please state the reason why the player's withdrawal has not been fully processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

They won’t be able to give you an answer, at least an adequate one, right now I’ll send you one of the last correspondence where I caught them by the nose for their own rules, but there’s still no answer to my question, that is, they call me in naglyu eidat and nothing else since everything they write is just nonsense and absurdity to the point that they don’t even agree and they write such different nonsense to me, in general, I think it’s necessary to fight such scammers and they have nothing to do in the market, their place in prison ....

they didn’t even react with ***** to the fact that I’m disabled and that on my birthday they left me without a ruble, it doesn’t fit into any gates and I will fight until they disappear, plus I filed application for them...

watch how they contradict themselves

Arkady

2022-04-12 01:39:23

Hello Valery! You contacted us in the chat regarding the withdrawal. This means that funds from 10,000 rubles will be credited to the account earlier than 33 days after the application is submitted, not counting the day of submission, weekends, and holidays. Did I manage to answer the question you asked?

and my conclusion has been weighing for 43 days already, and for this alone it is already possible to attract them, since they do not follow their own rules, which means they are scammers and thieves ..

here is their latest nonsense again

Hello Valery!

I'm sorry you feel this way.

Your withdrawal request will be processed and you will successfully receive your winnings. I hope that this will happen soon, our finance department is trying to process applications faster.

Thank you for the information and update, valerik78258.

If I am not mistaken, the Russians have one holiday in March and there is also the information "not counting the day of submission". If you requested your withdrawal on March 1, 2022, the mentioned 33 (working) days will expire next week on Tuesday.

I will contact the casino again and set a timer by the end of next week. If there is any progress in your issue in the meantime, please let us know about it.

We would like to ask SpinCity Casino Team to reply to this complaint. We are extending the timer by the end of next week. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

what do these 33 days have to do with it, this suggests that the withdrawal from 10,000 thousand is a maximum of 33 days, and I actually have 4300 you do my business at all or just how everything goes or something, meaning that my withdrawal should have arrived much earlier, what other terms are you talking about, what are you talking about, and in my case, the maximum withdrawal is up to 8 days, if anything, 47 days have passed, you know how to count, but

33 days were the "maximum" according to the customer support for the highest amounts. Therefore I used it for calculating the date when the withdrawal should be completely processed. These 33 days expired on Tuesday, 19th of April. Casinos usually state business (working) days.

Unfortunately, we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is also one more possible way how you can try to receive your winnings - to submit a complaint with Curaçao eGaming authority. The complaint form is available through the Curaçao eGaming License validator on the official casino's website.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru