SpinCity Casino - The player's verification is stuck.

On March 5, I put 19,000 rubles for withdrawal. On March 7, documents were requested. Sent them the same day. Today is already March 29, they still haven't checked them. They refer that they have a large workload and the terms may increase, but as far as no one knows .. According to their logic, they can check documents for a year.

Hello 767bess767,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward.

Could you please specify why casino are you referring to? - It's full name or a link.

When was the last time the casino responded to you? Did you forward all the verification documents to them? Did you use any bonus to accumulate your current balance?

Looking forward to your answer.

Regards,

Nick

Support answers every day. He says that they have a big load .. According to their logic, they can check documents as much as they want. Sent everything you need support confirmed it.

Hello 767bess767,

Could you please specify in which casino do you have this problem? A link would be helpful.

Regards,

Nick

https://yuduw.citysp.net/casino

How long to wait for a response?

Hello 767bess767 and thank you for the confirmation of the casino. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

This is all?? 3 days have passed. And the answer

Hello, 767bess767,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite SpinCity Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear SpinCity Casino Team,

Could you please clarify the situation? Why has the player's account not been verified yet? What documents are problematic? What steps does a player need to do to successfully verify their account?

Thank you in advance for providing the information.

Yes, nonsense, it's useless, they won't even answer

??????

I don't get it and no one is answering here.

Aleeee ????

Dear 767bess767,

Unfortunately, we are not able to force the casino to cooperate in resolving the complaints. However, I will keep trying to contact the casino also outside this open thread.

We would like to ask SpinCity Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Unfortunately, we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can try to receive your winnings - I recommend you submit a complaint with Curaçao eGaming authority directly. The complaint form is available through the Curaçao eGaming License validator on the left side bottom of the casino's website.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

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