The player from Quebec had had an issue with receiving his withdrawal that was supposedly processed via Gigadat 10 working days prior. He had not received any confirming details or tracking numbers, and Gigadat had claimed to not have received any withdrawal instructions. Eventually, the player had received his withdrawal and the casino had acknowledged a technical error on their part. The complaint had been marked as 'resolved' in our system.
SpinCity Casino - Player's withdrawal is not received.
Amount: Can$75
SpinCity Casino
Safety Index:Above averageSafety Index
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7.5
SpinCity Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I made my withdrawal since 10 working day ago last week Wednesday, my withdrawal was approved and the fund supossed transfer to me. But I dont receive anything from Gigadat, no confirmation for the transaction, and they say the transfert Its done. I dont receive any amount. They told me to contact gigadat for get information about this transfert but I dont have any reference number or tracking number for the transaction. When I contact gigadat , they told me to not having receive any withdrawal for me. When I contact the chat, they say it's done and doesnt helping me in ant way ..
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1 year ago
Dear alex95damours,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear alex95damours,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Sorry for the delays, I receive the withdrawal yesterday, they sent me an email to say that's was an technical error from them ..
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1 year ago
Dear alex95damours,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
