The player from Poland had been waiting for withdrawals totaling 423 PLN from Spin City Casino since May 24th and 25th. Despite daily contact with customer service, the player had been told to wait due to technical issues, which was inconsistent with an earlier successful withdrawal. The player later confirmed that the issue was resolved as she received her money and requested her account to be deleted. We marked the complaint as 'resolved' based on the player's update.
SpinCity Casino - Player’s withdrawal has been delayed due to technical issues.
Amount: 423 zł
SpinCity Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
SpinCity Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Since May 24, I have been waiting for a withdrawal of 273 PLN, and since May 25, for another 150 PLN from Spin City Casino. Despite daily contact with customer service, I keep being told that I need to wait due to technical issues with the provider. This is strange because I received a withdrawal of 100 PLN from April 1 almost immediately on the same day. Please resolve this issue immediately, as I am not getting any concrete explanations.
Automatic translation:
Public
Public
6 months ago
Hello lidiatobolenko,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinCity Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Translation
Hi Nick, thank you for your message. I wanted to let you know that the problem has now been resolved. After a long time, I received my money and asked to delete my account on the website. I will no longer use the casino's services.
Automatic translation:
Public
Public
6 months ago
Dear lidiatobolenko,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
