The player from Poland had requested a withdrawal of 200 PLN from Spin City Casino, but the payout had been delayed. Despite multiple attempts to contact customer support, the issue remained unresolved. However, the problem with the delayed withdrawal was quickly resolved, as the casino addressed the matter almost immediately after the complaint was published, and the funds were transferred to his account. The complaint was marked as 'resolved' in our system.
SpinCity Casino - Player’s withdrawal has been delayed.
Amount: 200 zł
SpinCity Casino
Safety Index:Above averageSafety Index
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7.5
SpinCity Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I would like to report an issue with Spin City Casino regarding a delayed payout. I requested a withdrawal of 200 PLN, but the funds have not been transferred to my account yet. Despite multiple attempts to contact customer support, the situation remains unresolved. I kindly request your intervention in this matter and assistance in speeding up the payout process.
Automatic translation:
Public
Public
3 months ago
Dear Dudek777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 months ago
Translation
I would like to inform you that the problem with the delayed withdrawal of PLN 200 was quickly resolved. Spin City Casino dealt with the matter almost immediately after my complaint was published and the funds were transferred to my account. Thank you for your quick response and help!
Automatic translation:
Public
Public
3 months ago
Dear Dudek777,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
