The player from Poland was frustrated with Spin City Casino for delaying an 800 PLN withdrawal for two weeks. Customer service continually evaded questions and provided empty promises, prompting the player to consider legal action. The issue was resolved after almost daily contact with customer service, though the player noted that the service method required significant improvement.
SpinCity Casino - Player’s withdrawal has been delayed.
Amount: 800 zł
SpinCity Casino
Safety Index:Above averageSafety Index
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7.5
SpinCity Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Dear Sir/Madam,
I am absolutely furious with Spin City Casino and their incompetence! I have been waiting for a withdrawal of 800 PLN for 2 weeks, and customer service keeps dodging my questions and stringing me along with empty promises. This is a joke, not professional service! Do I really have to lodge a complaint with you to get my money back? If I do not receive my withdrawal immediately, I will be forced to take further legal action and warn others about this scam.
Automatic translation:
Public
Public
4 months ago
Dear krzysztofnowicki,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 months ago
Translation
Dear Sirs, the problem with the withdrawal of PLN 800 has been resolved, however, it required almost daily contact with customer service. Although I am glad that the matter has been resolved, the method of service requires significant improvement.
Automatic translation:
Public
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4 months ago
Dear krzysztofnowicki,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
