SpinCity Casino - Player's withdrawal has been delayed due to bank issues.

I have been trying to withdraw my winnings for 2 months, they keep saying my bank rejects the deposit and the bank location don't accept deposit from a gambling site. That is untrue, i have had two deposit from this site a few months ago, with no issue.

6 times I have applied for a withdrawal, it takes almost 2 weeks for them to confirm the cancellation of my withdrawn. Now they are telling me to use another method.

Dear tanyahay151

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise whether you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dear tanyahay151,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.