The player from Germany had a withdrawal of 1000 Euros pending for over a month at SpinCity, despite having submitted all required documents. The casino's support team consistently advised him to wait for the verification process, while he communicated daily for a resolution. We extended the timer for a response by 7 days, but the player did not respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.
SpinCity Casino - Player's withdrawal delayed by verification.
Amount: €1,000
SpinCity Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
The SpinCity app is nothing but a scam!!
After losing over 1000 Euros, I managed to win a small amount of 250 Euros which I requested to withdraw and there were no problems at all! After making several more deposits, I eventually won a sum of 1000 Euros which I wanted to withdraw!
For this, they then wanted a bank statement showing the recent deposit along with a few other documents. I uploaded everything as requested! For over a month I tried every two days to get the verification completed! But it was all in vain!! They would constantly tell me to wait until the verification was done! I was in communication with the support every day!! And nothing happened!!! What's the point of winning if all you can do is make deposits?!
I highly discourage using this!!!
Automatic translation:
Public
Public
6 months ago
Dear stefansunnkrumpel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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